Alarm Receiving Centres. What are they?
A dedicated Alarm Receiving Centre (or ARC for short) is a centralised telephone based team of SIA Licensed Operators that keep a trained, watchful eye on homes and business premises in a particular region. Their systems are network based and when it comes to monitored burglar alarm systems these guys are fully approved NSI Quality Assurance ISO 9002 Certificated.
Our Alarm Receiving Centre is one of the best in the country. It’s been established for many years and are the largest independent ARC in the UK with over 30 years’ experience. They are NSI ARC Gold accredited to provide high-integrity monitoring of burglar alarms, fire alarms, and alongside their Remote Video Receiving Centre, are accredited to provide monitoring to BS8418 detector activated CCTV systems and non-BS8418 CCTV systems used in security application.
All of the above is done in accordance with BS EN ISO 9001:2008, NSI SSQS 102 and BS5979:2007.
The fully manned centre operate from two locations within the UK and provide a virtual alarm handling network and telephony system. All phone calls are answered personally and recorded; none of their services are outsourced. By offering the most comprehensive monitoring and communications packages and the very best in customer service, our ARC is recognised as a major force within the monitoring industry in the UK.